Refund policy

Return Policy

Thank you for shopping with Sideline Socialite Co! We take pride in the quality and craftsmanship of our hats, and we want you to love your purchase. Please take a moment to review our return policy:

Returns & Exchanges:

• Due to hygiene and sanitary reasons, we do not accept returns or exchanges on hats once they have been shipped unless the item arrives damaged or defective.

Damaged or Defective Items:

• If your hat arrives damaged or defective, please contact us within 7 days of receiving your order. You can reach us at hello@sidelinesocialite.net with your order number, photos of the damage, and a description of the issue.
• We will gladly provide a replacement or issue a refund for defective items.

Sizing & Fit:

• Please ensure you review our sizing guide and check your hat measurements before placing your order. If you have any questions about sizing, feel free to reach out to us before making your purchase.

Exchanges for Incorrect Items:

• If you receive the wrong item (e.g., incorrect size, style, or color), please contact us within 7 days of delivery. We’ll be happy to resolve the issue and ensure you get the correct product.

How to Initiate a Return for Damaged Items:

1. Contact us via email at hello@sidelinesocialite.net.
2. Provide your order number and photos of the damage.
3. Once we verify the issue, we'll offer you a replacement or refund, as per your preference.

Thank you for understanding and supporting our commitment to hygiene and quality.